Service policies.
Clear expectations are agreed upon directly before every booking.
Before service
The requested scope, price, expected arrival window, access arrangement, supplies, cancellation expectations, and payment method are confirmed directly before a booking is accepted. A submitted form is a request for a conversation, not a confirmed appointment.
Scope and pricing
Pricing depends on the home, requested work, current condition, priorities, and scheduling details described during the quote process. The work included—and anything specifically excluded—is confirmed before service begins.
If the condition or requested scope differs materially from what was described, Aida will discuss the change before proceeding with additional work or revised pricing.
Arrival and home access
The service address, arrival expectations, and a safe access plan are agreed upon before the visit. Please do not send door, gate, alarm, or lockbox codes through the website forms. Share necessary access details directly through an agreed communication method.
Supplies and property condition
Any preference concerning products, surfaces, appliances, pets, fragile belongings, or areas that should not be handled must be discussed before service. Existing damage, unsafe conditions, pests, hazardous materials, or specialty restoration needs may require a change of scope or a different provider.
Cancellations, rescheduling, and payment
Cancellation or rescheduling expectations and the accepted payment method are confirmed before booking. No specific cancellation fee, deposit, or payment deadline is represented on this page unless it has been directly agreed upon for the appointment.
Communication and questions
Use the contact details provided with your request for scheduling and service communication. If circumstances change before a visit, contact Aida as soon as practical at 904-878-0911 or [email protected].